Proactive Ongoing Support & Maintenance

Why wait for problems to occur?

PCSOS’s ongoing preventive maintenance helps eliminate problems from occurring in the first place. We actively monitor the health of your infrastructure and address problems before they worsen.

Our monitoring platform detects potential failures in real-time, allowing us to address these issues proactively, saving your business time and money in downtime.

Certified Professionals

Our engineers are certified professionals with real industry experience. Rest assured that you are in good hands.

With a range of certifications including: Project Management Professional (PMP), Microsoft Certified IT Professional (MCITP), COMPTIA A+, Certified Ethical Hacking and Countermeasures (CEH), CISCO Certified Network Associate (CCNA), F5 Product Consultant – Local Traffic Management F5-PCL & backed by relevant degrees such as B. Eng Electronics, B. Sc Info Communication Technology, B. Sc Computer Science, Diploma In IT (Networking), you can be sure that you are in safe hands.

Local, Friendly, Familiar Faces

We believe that dedicated engineers familiar with your company infrastructure saves time and expedites issue resolution.

You won’t have to waste time explaining all the dos and don’ts to a new engineer every time you call for support.

Subject to size and requirements, we try to ensure every company is assigned a primary engineer and account manager. Assigning the same engineer to your company has numerous benefits. Engineers familiar with your infrastructure know where and what to look for and helps foster closer partnerships and relationships.

In addition all our engineers are Singaporean citizens or PR’s. Yes, we all can understand Singlish!

Personnel Continuity

At PCSOS, we take great pride in ensuring that all our engineers are well versed in the latest technology and trends.

We regularly send our engineers for training courses to ensure all their credentials are up to date. Investing in our engineers also ensures that we have really low personnel turnover rate.

Most of our engineers have been with us for many years and are passionate and happy about what they do. In the unlikely event that your dedicated primary engineer does leave, we have hand over plans in place to ensure that you always have the level of familiar support that you deserve.

Rest easy with a Fixed Fee for Unlimited Service.

No more guessing what your next bill is going to be.

At PCSOS we offer unlimited services for a flat monthly fee. No surprises, no call out fees and no hidden fees or charges.

It is in our interest to ensure that we proactively fix issues and resolve issues as fast as possible as we do not charge you on repair time or on callouts.

Single Point of Accountability

At PCSOS, the buck stops here.

We liaison with multiple partners and vendors so you don’t have to.

We will engage with relevant vendors such as your internet service provider, telephone system vendor, servers/workstations warranty provider to effect solutions. We will keep you posted at all times and you only need to deal with us. Save time and effort chasing and coordinating with other vendors. We take all that stress away.

Flexible Scalability

We believe that flexibility is key to the success of any long term partnership.

Adding new staff in the future and expanding your company’s infrastructure and unsure about how this will impact on existing contractual arrangements? Not a problem, at PCSOS we charge on a per unit basis with a fixed cost. We are also flexible in our support arrangements.

We always work around the customer, we never expect you to work around us.

Your own instant experienced IT Department at a fraction of the cost

When you hire us you’ll be getting a fully functional IT department at a fraction of the cost. No more time wasted hiring and training employees, no on-going management supervision needed, no need to worry about additional payrolls or employees quitting the job either.

You can have your own IT department within days and we still cost less!